For institutions
Public institutions
Public institutions can work with CAFIA Access so that people find the responsible institution, understand official requirements and arrive prepared.
Who this is for
- Regulators
- Ministries
- Government agencies
- Local councils
- Public service institutions
- Sector licensing bodies
Current status
Pilot status
The Business Setup Journey is published as a pilot preparation guide. Its steps are drawn from available public sources and remain to be confirmed with each responsible institution.
Working with CAFIA
How public institutions may work with CAFIA
- Confirm official requirements
- Submit or update public guidance
- Verify fees and timelines
- Confirm responsible institutions
- Review applicable business requirements
- Correct outdated information
- Participate in anonymised evidence review
- Nominate a focal person
What CAFIA provides
- A public access and preparation layer
- Clear routing to responsible institutions
- Better-prepared service users
- Structured evidence on recurring access barriers
- Source-linked public information
- A correction and review pathway
Our role alongside public institutions
Role and responsibility
CAFIA complements institutional mandates by helping users find, understand and prepare for public services. Formal decisions and official responsibilities remain with the responsible institution.
Public governance principles
These principles describe how CAFIA Access handles public information and institutional contact. They are working principles for the pilot, not a signed institutional agreement.
- Neutrality
- Product and programme ordering is not determined by sponsorship.
- Verification
- Institutional submissions will be reviewed before public information is changed.
- Mandates
- Financing, regulatory, licensing and programme admission decisions rest with the responsible institution.
- Consent
- Personal information is shared only through an agreed pathway and with appropriate user permission.
- Source transparency
- Public records should show their source, verification status and last-checked date.
- Correction
- Institutions may request corrections or provide updated public information.
- Insights
- Any institutional insight sharing will use anonymised and appropriately aggregated information.
Discuss institutional participation
Contact the CAFIA Access team to discuss how your institution would like to work with this service. Please mention public institution participation so the enquiry reaches the right person.
You can send an enquiry at any time.